Privacy Policy  for the customer and for the service provider

Date (OCT 2023)

introduction

You should read the privacy policy before you use the application services, it is considered policy is a legally binding document

We wrote this policy to explain to you the procedures we follow to collect information and data, how to use and share it, and the procedures we take to secure this dataTinformation and your rights.

Apply the privacy policy every time you use the application or request any of the services it includes, including all pages, tools and services provided through the application.

The privacy policy does not apply to any external websites, applications, or other services affiliated with any external methods.

The application (Serve), which is an application owned bySoftware Development Corporation for Information Technologyregistered in the Kingdom of Saudi Arabia collects information and data about you registering in the application, using the application, and requesting services provided through the application.

with "(serv)"or, "we", or "app")

  1. privacy policy

Acceptance of the privacy policy

It is known that by completing the registration process or requesting any of the services available in the application, you agree to the following:

  1. Your acceptance of the Terms and Conditions Agreement and Privacy Policy.
  2. You agree to the data collection and use policy published on the application, website or any other party.
  3. Completing the registration processes means that you have reviewed the Terms and Conditions Agreement and the Privacy Policy and agreed to them without restriction or condition.
  4. You agree that we may, in the future and at any time, amend the Privacy Policy, and that any amendment will be effective from the date of its publication.
  5. You consent to us collecting information in accordance with what is specified in the Privacy Policy and disclosing that information–If necessary–As specified here in the Privacy Policy.
  6. You agree to allow the application administration to communicate with you and send emails in accordance with this policy.
  7. You consent to us processing and transferring your personal data in accordance with the Privacy Policy and retaining that data in accordance with what is specified in the Privacy Policy.
  8. You acknowledge that you are providing your informationPersonalAt your own risk, if anyYou provided us with no informationRelated to someone other thanownerthe account,You bear sole responsibility for the applicationIn front of the competent authorities and in confrontationthe other personaggrievedFor all damages, claims and compensation.
  9. By using the Application you agree to abide by and complytofor this policy
  1. Data collection

We collect information for lawful purposes.

The main purpose of collecting information is to provide the application services to the customer and the service provider in a safe and efficient manner.

We collect the information provided and provided by the customer while using the application services or the website or requesting one of the provided services or through the customer’s contact with the application management or customer service or through their filing a complaint or request. We include this information, for example: (Name–Date of birth - phone number or mobile number–E-mail address–post address–The customer's photo on his page in the application or website–payment method–Services purchased–Payment information and credit card information–And any other information provided by the customer to the application, application management, customer service, or any information and data included in the services purchased through the application)

The application does not collect, store, or trade any information from customers under the age of 18, as the application and its services are provided only to customers over the age of 18.

 

  1. Information we collect through your use ofapplication services

When you use the application, we collect the following information:

Contact informationPersonal: WhichInformation that can be used to contact you directly(Full name, postal address, phone number, credit/debit card details or email address"personal information".

 the informationAnd datademographicWhich : Any information you provide or that we collect is not personal information.

Include eg(postal code, country of origin, gender, username, system data including the type of mobile device you are using, unique device identifier (such as a numberIMEI of your device, MAC address of the device's wireless network interface, or mobile phone number used by the device), mobile network information, phone operating system, the type of mobile browser you are using, time zone settings, device location, IP address, SMS data, Transaction information, age/date of birth, browsing history information, search history information, and registration history information.

Through your use of the App we collect these“Demographic Information” plus “Personal Information”

We determine your geographical location using technologyGlobal Positioning System (GPS) to provide you with services and content Specifically for you based on the site.

In the event that you wish to activate a specific feature, you will be asked to consent to the data that will be used for this purpose

 According to the purposes we deem appropriateWe may ask you to verify your identityOr submit copies of your ID or passport

  1. Information we collect from other sources

In addition to (data and personal information) and (or the information we collect through the application services), we may collect information and data from other sources and add to the rest of the previous information, for example:

  1. Use of personal data

We will use the personal data and information you provide to us for the following purposes:

  1. Improving and developing the services provided by the application, including, but not limited to, (making payment processes and purchasing services easier, providing updates to the application, website and messages, providing support services to customers, and sending any information, notifications or messages from the application administration to customers related to services to customers, Granting permission to customers, helping to provide more security features for the application and website, and granting permission to users)
  2. Identifying the user and managing the processes of providing services through the application
  3. In order to communicate with customers and service providers and to send information, administrative messages, promotions and news, or to participate in surveys or competitions as permitted by applicable law.
  4. Communicate with you and inform you of any amendment, development or change to the services or respond to any inquiry or request
  5. Providing a safe work environment for service providers and customers.
  6. Maintain application and operations security.
  7. Detecting errors, remediating them, and reducing damage
  8. Preventing fraud and misuse of application services.
  9. In order to provide statistical and analytical data about services, customers and service providers.
  10. In order to protect the rights of customers and service providers and implement the terms and conditions of using the application services.
  11. In order to comply with applicable legal regulations and instructions.
  12. In order to provide recommendations or suggestions for specific services within the client’s geographical scope.
  13. For any other use after obtaining your consent.
  14. We will not–Without your explicit consent–To provide your information to any third party.
  1. Storage and transfer of personal data

You agree that the application(serv)He's rightTo transfer, process and store your personal data mentioned in the Privacy PolicyOn our servers.

We will take the necessary measures to protect your personal data in the manner described in this Privacy Policy

You consent to us transferring, storing and processing your personal data once you submit it to an application(serv)

We will work to provideAll appropriate efforts are made to protect your personal data and to process it securely and according to policyPrivacy.

application(serv)It is the controller of the personal data that is processed, transferred and stored on the application’s servers in order to implement data protection laws in the Kingdom of Saudi Arabia.

keeps(Serv) applicationPersonal data, data of the services provided, and data collected by the application for a period determined by the application administration for the purposes necessary for research, analysis, and application of relevant applicable laws and regulations.

You are responsible for the accuracy and validity of the information provided by you, and you bear sole responsibility for the personal information provided by you

(Serv) applicationIt will amend and update your personal information if you request to amend or update that information.

(Serv) applicationIt will amend and update your personal information if you request to amend or update that information.

(Serv) applicationhas the right to delete or archive your personal information by law or at your request.

your registration in(Serv) applicationIt is your agreement to allow the application to use information and data in accordance with what is permitted by law and in accordance with the privacy policy and terms and conditions.

  1. Sharing personal data

Through the use of the Application Services, we may share (your personal data) and (or information we collect through the Application Services) with third parties such as:

  1. We will share your data with the service provider that you requested through the application each time you request application services, including this dataTFor example (your name, mobile number, location and place of providing the service, or any data necessary to connect the customer with the service provider.
  2. In the event that government agencies request compliance with any legal regulation, legal procedure or regulatory regulationHOr an order from the competent court as permitted by applicable law
  3. With government and judicial agencies to protect service providers or customers from any violations or fraud, or to protect any third party, or in case of violation of the terms and conditions of using the application, or to protect the application or its workers.
    1. With any third party after you agree to share your data with them to provide the services you have requested or to participate in any marketing or promotional offer
    2. With any third party after your consent, such as applicationsortheSitesother merging  With the application processing interface(API) or special servicesWith our application, or the processing interface of an application or service with which we integrate.
  4. If you pay for the services you request through the application, we will share the dataWhich you are required to submit directly to our payment provider via a secure connection.
  1. Another important post

We may share your data in specific circumstances to any of the following entities:

  1. Your options
  1. Security precautionsDisclaimer
  1. Notice to (Serve) application customers

Terms of use client for the application

Date (OCT 2023)

1.  introduction

The “Serve” application is an innovative and practical solution to meet your diverse needs for home maintenance services

The "Serve" application is an electronic platform that connects the "customer" and the "service provider" to provide home maintenance services at the location of the customer's choosing.; Where the application allows the customer to browse the available services and choose the appropriate service provider according to customer ratings and availability and the cost.

When logging in, registering, navigating or using the application, you acknowledge that you have read these Terms, Conditions and Privacy Policy with understood it and agreed it unreservedly.

Prepare all                                                                                            the binding legal implications of this the conditions Legally valid from the date of use of the application   

These Terms constitute a non-transferable, binding legal contract that is valid for all users of the Application.

The contract includes all the obligations and provisions of the users and is binding on all of them, and no person may waive or terminate the effects of this legal contract."

It is best to check this page regularly for any updates or modifications to the terms. Any new terms will be effective immediately after Post it in the app Whether you read it or ignored it during the registration process.

2.  Providing the service

Once you choose the right service provider, you can...The customer schedules Make an appointment for the service and communicate with the service provider directly via application or the application directs it to a service provider Appropriate a within the geographical scope of the customer.

Maybe to the customer evaluation service provider based on his performance , which helps ensure quality and satisfaction standards to the customer.

The implementation of the services may require the sharing of some basic information between the customer and the service provider Some of your information is shared with the service provider Who has been selected to provide the services such as your location and phone number Mobile, details to the service required from the service provider.

·       Customer location: In order for the service provider to be able to reach the location where the customer needs home maintenance service.

·       Phone number: Allows the customer and the service provider to communicate with each other about the details of the service and appointments.

·       Service details: Clarify the nature of the required maintenance and any special requirements that may be necessary to complete the work properly.

We are committed not to share personal information with third parties without permission from the client.

ought to The customer's agreement with the service provider includes an agreement on required work before starting a business the client desired In adding any further works after the commencement of work, the cost involved must be agreed upon in advance.

 If the service provider is suspended during the execution of the service For any reason, the customer shall bear the costs of the works completed and the value of spare parts provided by the service provider without any liability on the application.

If your service order is canceled for any reason, then managed client from Benefit Service, the customer must communicate with the app To change the order status within 24 hours.

In the event of failure to communicate during the period, we do not bear any responsibility about Dealing between the "customer" and the "service provider" and the customer cannot claim a guarantee or support after canceling the order.

It is represented The application's responsibility to provide A platform for customer communication and Service provider and facilitating the implementation of services.

In the event of a dispute between the parties, the application shall not bear any responsibility between the customer and the service provider.

If any dispute arises between the service provider and the customer, the two parties are responsible for resolving the dispute and reaching an appropriate settlement between them. The customer and the service provider must go to the official and concerned authorities in the event that they are unable to conflict resolution , no The application bears No liability for any dispute that may occur between the parties .from which type .

Neither party has the right to resort to the application with any claim or liability of any kind.

3.  Service fee

One of the advantages of the application is that no additional fees are charged for the services provided through it.

The customer must agree with the service provider on the total cost before starting work.

Maybe Customers can benefit from the application's services without worrying about being burdened with unexpected additional costs.
The service bill includes Total amount due Inclusive taxes.

The total amount due is calculated by summing the costs of all services in addition to the cost of spare parts provided by the service provider, if any and value added tax according to the current system.

 He should on the client Obligation to pay the invoice issued by the provider to serve after the agreed work is done, and payment directly to the service provider or through the application through the available payment methods According to the agreed amount and identical to the invoice.

A customer must make sure health The amount in the invoice issued by the service provider matches with the agreement between the two parties regarding the value of the services provided.

If there is a difference between the agreed amount and the amount on the invoice, the customer can refuse and the application notification until the bill is adjusted according to the amount agreed upon by the service provider.

Non-payment may result Client Bill fully to the service provider after completing the implementation of the services to expose the client to consequences It consists of suspending the customer’s account or deleting it from the application and taking action legal such as a judicial claim.

4.  Security

warranty period It is the period of time during which he undertakes Service provider and application to provide product support and maintenance the service Provided at no additional cost the customer (warranty is only on the workmanship and not on the parts and replaced products if there is no warranty provided by the manufacturer or the agent, if any)

It is considered Warranty method Effective to ensure quality services the introduction And to protect rights Client.

The warranty gives confidence to the customer that the service The submission will be of the best quality During the warranty period And after him and in the event of any problem, the guarantee allows the customer to obtain the required support and repair without incurring additional costs.

Warranty period: “Serve Application He provides A warranty on the services provided for a period of 30 days after the end of the service.

 

 

5.Warranty scope:

·       It includes scope of Warranty Support Serve and Guiding customers and solving problems that may arise perform the service

·       The warranty includes the costs of detection, examination and transportation of the device for the purpose of repair.

·       The warranty applies only to services completed through the app, and the remaining time for the warranty period will be recorded on all invoices and can be viewed via the app.

·       The warranty includes the cost of manual labor only and does not cover spare parts that may be provided by the service provider.

·       The warranty period cannot be renewed when the service provider returns to fix the fault.

·       service provider the one who performed the maintenance for the first time is responsible for repairing any problem that appears during the warranty period, and it cannot be requested presenter another service from the application to solve the problem of the previous provider.

·       noHe is entitled To the customerRequest a refundMaintenance ServicesBefore the lapse of 5 working days from filing a complaint regarding the same application ,What did not happenPostponement at the request of the client leads to an increase in the delay period.

6. NoThe warranty applies to any of the following situations:

-  Warranty period expires:If the specified warranty period has expiredapplicationor service provider, any repairs that may be required will not be covered by the warranty.

-  Misuse and neglect: In the event that the product or service is damaged due to its misuse or the customer's negligence in following the instructions provided, the warranty will not cover such damages.

-  Unauthorized modifications and changes :If the customer makes unauthorized modifications or changes to the product or service without the consent of the service provider,Whether it was done by himself or by any other partyThe warranty may not applyAmong these modifications are, for example, but not limited to:

(If any changes or modifications are made to the electrical circuit or the physical structure of the device by an unauthorized service provider, the warranty does not cover the damages resulting from these modifications and changes.

-  Damage caused by natural disasters :The warranty may not cover damages caused by natural disasters such as floods, earthquakes, storms and other uncontrollable circumstances.

-  Orders being cancelled: The guarantee does not apply to canceled orders or those older than 24 hours.

-  Damages that occur because the conditions of the site (the place where the product is kept and used) are not compatible with the optimal conditions for the operation of the equipment :As recommended by the manufacturer or service provider.

(These include site-related conditions such as temperature, humidity, ventilation, lighting, and dust or pollution levels. If site conditions do not meet requirementsTestatorDoing so may result in performance degradation or damagethe product )

7.Procedures for submitting complaints:

In the event of a customer complaint, the following procedures can be followed to ensure that the problem is resolved effectively:

1.  Communication with customer service: The customer must contact the customer service provided by the application, by phone, e-mail, or direct chat, where the complaint details, order number, and personal information of the customer must be provided.And the service provider, if any.

2.  Provide detailed information: The customer must provide a detailed description of the issue encountered, including the dates and times of the event and any photos or documents illustrating the issue..

3.  Waiting for a response: After submitting a complaint, the customer must wait for a response from the customer service team, who will contact the customer for more information or clarifications if necessary..

4.  Investigation of the complaint: The application will investigate the complaint and coordinate with the concerned service provider to find out the reason behind the problem and determine the appropriate steps to solve it.

5.  Take appropriate action: Based on the results of the investigation, appropriate action will be taken to solve the problem.

6.  When filing a complaint during the warranty period for the first time:

·       The service provider bears the primary responsibility for resolving the problem.

·       The customer is not allowed to request another service provider to address the problem, whether through the application or through other communication channels.

·       If the customer requests another service provider to handle the problem, the customer will incur a costthe serviceWithout any responsibility on the application, this request will be considered as a new request.

·       “In the event that the original service provider is unable to solve the problem,The application willBy providing another service provider on the application's responsibility to determine the appropriate solution.

·       The client will be responsible for covering all costs related to any additional worksrequiredThe desired solution to the problem

7.  The warranty is non-refundabletransferable: The guarantee cannot be transferred to another person if the product or service is sold.

8.  Warranty is provided to the original customer onlyWho requested the service through the application.

8. Stopping the service

The application has the right to suspend, delete, or ban any account and refuse to provide the service in the following cases:

aTo tamper with or deceive operations:When the customer attempts to tamper or circumvent the operations through the application, the application has the right to suspend the account to maintain the integrity and security of the data and operations.

Harm to one of the parties:When the customer attempts to harm a third party through the application, the application has the right to suspend the account to preserve the safety of users and data.

Failure to pay the agreed value:When the customer is late in paying the value agreed upon with the service providerOr refuse to pay itThe application has the right to suspend the customer’s account until the payment process is completed.

The application is entitled to rejectProviding the service without giving reasons.

AndThese actions mean that the application has the right not to provide the service to the customer withoutpresentationNo reasons or detailsFor the customer.

9.Copyrights

-      It is considered (Software Development Corporation for Information Technology ) owns all content in the application(Serv)    .

-      Any copying, redistribution, use or printing of any of these materials or any part thereof is strictly prohibited except within the limits permitted by the laws issued in the Kingdom of Saudi Arabia.

10. Inquiries and Complaints

-      If you have any questions orinquiriesor related comments or requestsTerms and conditionsthese, or if you have any complaintsRelated to this the conditionsPlease feel free to contact us at:

*  info@serve.saPrivacy PolicyHfor the customer and for the service provider

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